FAQs
General
Q1. What is Mughalia Store?
Mughalia Store is an online clothing brand offering a wide range of stylish and affordable apparel.
Q2. Where is Mughalia Store based?
Mughalia Store is based in Islamabad.
Q3. What are your business hours?
Our business hours are 9 am – 8 pm.
Orders and Shipping
Q1. How do I place an order?
To place an order, simply browse our collection, add items to your cart, and follow the checkout process.
Q2. What are your shipping options?
We offer standard shipping options.
Q3. How long does shipping take?
Shipping times vary depending on your location. Please allow 3-7 business days for delivery.
Q4. Can I track my order?
Yes, you will receive tracking information via email once your order ships.
Payment and Pricing
Q1. What payment methods do you accept?
We accept bank transfer and cash on delivery.
Q2. Are prices inclusive of taxes?
Prices are inclusive of taxes.
Q3. Do you offer discounts or promotions?
Yes, we occasionally offer discounts and promotions. Follow us on social media or sign up for our newsletter to stay informed.
Returns and Exchanges
Q1. Can I return or exchange an item?
Yes, please see our Return and Exchange & Return Policy for details.
Q2. How do I initiate a return or exchange?
To initiate a return or exchange, please WhatsApp us at +92 317-5908458 within 30 days of delivery.
Product and Sizing
Q1. What is the quality of your products?
We strive to provide high-quality products. However, if you receive a damaged or defective item, please contact us.
Q2. How do I know my size?
Please refer to our size chart to ensure the best fit.
Customer Support
Q1. How do I contact customer support?
You can contact us via WhatsApp at +92 317-5908458 or admin@mughaliastore.org.
Q2. What are your customer support hours?
Our customer support team is available from 09:00 AM – 06:00 PM.
Miscellaneous
Q1. Do you offer wholesale or bulk orders?
Yes, please contact us at admin@mughaliastore.org for wholesale inquiries.
Q2. Can I cancel or change my order?
Please contact us immediately if you need to cancel or make changes to your order. We will do our best to accommodate your request.
By shopping with us, you acknowledge that you have read, understood, and agreed to our policies and procedures.